99gt Privacy Policy
Your privacy matters at 99gt. This Privacy Policy sets out in plain, formal English exactly what personal data we collect from players in Bangladesh, why we collect it, how we use and protect it, and what rights you hold over your information at all times.
Information We Collect
When you interact with the 99gt platform, we collect several categories of personal data. The scope of data collected depends on how you use our services — from simply browsing the site to registering a full account, making deposits, and placing bets. We collect only what is reasonably necessary for the stated purposes described in Section 2 of this policy.
a) Registration and Account Data
When you create a 99gt account, we collect your full legal name, date of birth, email address, mobile phone number, and a chosen username. This information is required to establish and manage your account, verify your identity, and comply with age-verification obligations. Providing false information at registration constitutes a breach of our Terms and Conditions.
b) Identity Verification (KYC) Data
Before processing your first withdrawal, we are required to verify your identity through a Know Your Customer (KYC) process. During KYC, we collect a copy of your government-issued photo ID (such as your National Identity Card, passport, or driving licence), a selfie or live photo, and, where required, proof of address (such as a utility bill or bank statement dated within the past three months). These documents are used solely for identity and age verification and are stored in an encrypted document vault.
c) Financial Transaction Data
When you make a deposit or request a withdrawal, we record the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the mobile wallet number or bank account reference, and the date and time of each transaction. We do not store full payment credentials such as complete mobile banking PINs. Transaction data is retained for financial record-keeping, fraud prevention, and dispute resolution purposes.
d) Technical and Device Data
When you visit 99gt.vip, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and the pages you visit within the platform. This data is collected via server logs and, where applicable, via cookies and similar tracking technologies (see Section 4 for full details).
e) Gameplay and Betting Records
We maintain a complete record of all games played and bets placed under your account, including game names, bet amounts, outcomes, and session durations. This data is used to calculate your account balance, resolve disputes, detect unusual betting patterns, and power our responsible gaming tools such as deposit limits and session alerts.
f) Communications Data
If you contact our support team via email or live chat, we retain a record of those communications, including the content of your messages, the date and time of contact, and any resolution actions taken. These records allow us to provide consistent, accountable customer service and to identify systemic issues.
| Data Category | Examples | Collected At |
|---|---|---|
| Account Data | Name, email, phone, username, date of birth | Registration |
| KYC Documents | NID copy, passport scan, selfie, proof of address | First withdrawal request |
| Financial Data | Deposit/withdrawal amounts, bKash/Nagad reference numbers | Every transaction |
| Technical Data | IP address, device type, browser, session timestamps | Every site visit |
| Gameplay Data | Game history, bet amounts, outcomes, session durations | During gameplay |
| Communications Data | Support chat transcripts, email correspondence | When contacting support |
How We Use Your Data
99gt processes your personal data only for clearly defined, legitimate purposes. We do not sell your data to third parties, and we do not use your personal information for purposes unrelated to the operation and improvement of our platform. The following sets out our specific processing purposes and the legal basis on which each rests.
- Account Management and Service Delivery: We use your account data to create and maintain your player profile, authenticate your login sessions, display your balance and transaction history, and communicate platform-related updates such as changes to terms or scheduled maintenance windows.
- Identity and Age Verification: KYC documents are processed for the sole purpose of confirming that you are who you say you are and that you are at least 18 years of age. This processing is a legal obligation — 99gt does not allow minors to access its gambling services under any circumstances.
- Payment Processing: Financial transaction data is processed to execute deposits and withdrawals, to reconcile your real-money balance, and to maintain accurate financial records. Transaction data is also used to detect and prevent fraudulent payment activity, including the use of stolen mobile banking credentials.
- Responsible Gaming Compliance: Gameplay records and session data are analysed by our responsible gaming engine to detect patterns consistent with problem gambling behaviour, such as unusually long sessions, rapidly escalating bet sizes, or repeated failed withdrawal attempts. Where such patterns are detected, our system may trigger an in-app notification or a support outreach to the affected player.
- Security and Fraud Prevention: Technical data including IP addresses, device fingerprints, and login timestamps is used to detect account takeover attempts, identify multi-account abuse, and flag activity consistent with money laundering or bonus fraud. Accounts flagged by our security systems may be placed under enhanced review pending investigation.
- Customer Support: Communications data is used to respond to your queries, process complaints, investigate disputes, and maintain a service history for quality assurance purposes.
- Platform Improvement and Analytics: Aggregated, anonymised technical and gameplay data is used to analyse platform performance, identify popular game categories, optimise page load times, and improve the overall player experience. No individual player is identifiable from aggregated analytics data.
- Marketing Communications: If you have opted in to receive promotional communications, we may use your email address or phone number to send you information about bonuses, seasonal promotions (such as Eid offers or BPL cricket specials), and new game launches. You may withdraw your consent to marketing communications at any time by contacting [email protected].
Data Sharing & Disclosure
99gt does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Game Technology Providers: To deliver our casino game library, 99gt integrates with third-party game software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your name, phone number, or payment details. Each provider operates under their own data processing agreements and is bound by confidentiality obligations to 99gt.
Payment Service Partners: When you make a deposit via bKash, Nagad, or Rocket, the transaction is processed directly through those mobile financial service platforms. 99gt receives a transaction confirmation and reference number only. Your mobile banking PIN and full account details are never transmitted to or stored by 99gt. Bank transfer deposits are processed through the respective Bangladeshi banking institution (BRAC Bank, Dutch-Bangla Bank, City Bank, etc.) and are subject to that institution's own privacy and data handling policies.
Legal and Regulatory Disclosure: 99gt may disclose your personal data to law enforcement agencies, regulatory authorities, or judicial bodies if required to do so by applicable law, court order, or in response to a verified legal process. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of such disclosure to the extent permitted by law.
Fraud Prevention and Security Networks: 99gt participates in cross-platform fraud prevention initiatives. Where a player has been found to have committed verified fraud, we may share limited identifying data (such as device fingerprints or IP ranges) with partner platforms within a fraud intelligence network, for the purpose of preventing repeat fraudulent activity across the industry.
Cookies & Tracking
99gt uses cookies and similar tracking technologies on the 99gt.vip website to ensure essential site functionality, to remember your session preferences, and to gather anonymised analytics data. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.
A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot be used to access files on your device beyond the data they themselves store. We also use similar technologies including local storage and session tokens, which function in an analogous way to cookies.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential | Session authentication, CSRF protection, load balancing | Session / 24 hrs | No — required for site function |
| Functional | Remembering your game lobby preferences and language setting | 30 days | Yes — via browser settings |
| Analytics | Aggregated page view counts, session duration, popular game tracking | 90 days | Yes — via browser settings |
| Responsible Gaming | Session timer enforcement, deposit limit state tracking | Session | No — required for player protection |
You can control or delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear cookies that have already been set. Please note that disabling essential cookies will prevent you from logging into your account and using core platform features. Disabling functional cookies may cause your lobby preferences and settings to reset on each visit.
99gt does not use third-party advertising cookies or retargeting pixels. We do not track your activity across other websites after you leave 99gt.vip.
Data Security
99gt takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly in line with evolving security standards.
All data transmitted between your device and 99gt's servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when visiting 99gt.vip.
Personally identifiable information stored in our databases — including KYC documents and financial records — is encrypted at rest using AES-256 encryption. Access is restricted to authorised personnel only.
Internal access to player data is granted on a strict need-to-know basis. Staff members with access rights are bound by confidentiality obligations and undergo regular data protection training.
Our platform is monitored 24/7 for anomalous activity including brute-force login attempts, unusual data export requests, and signs of unauthorised administrative access. Alerts trigger immediate investigation.
Data Retention
99gt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, financial, and dispute-resolution obligations. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Regulatory compliance, dispute resolution |
| KYC Documents | 5 years from date of submission | Anti-money-laundering obligations |
| Financial Transaction Records | 7 years | Financial record-keeping requirements |
| Gameplay Records | 3 years post account closure | Dispute resolution, responsible gaming audit |
| Support Communications | 3 years from last contact | Service quality review, dispute evidence |
| Analytics / Technical Logs | 90 days (rolling) | Performance monitoring, security review |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent for communications |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual. Where anonymisation is not technically feasible, data is permanently deleted from our systems. Requests for early deletion are subject to the provisions of Section 7 (Your Privacy Rights) and to any overriding legal retention obligations.
Your Privacy Rights
As a player on the 99gt platform, you hold a number of rights in respect of the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, submit a written request to [email protected] from your registered email address. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
You have the right to request a copy of all personal data we hold about you, along with information about how it is used and with whom it is shared. We will provide this in a readable electronic format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations (see Section 6).
You may request that we limit the processing of your data in specific circumstances — for example, while we investigate a dispute you have raised about the accuracy of your data.
You have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV), and to have it transmitted to another service provider where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objections to other processing activities will be considered on a case-by-case basis.
Contact & DPO
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 99gt data protection team using the details below. All privacy-related correspondence will be handled in English.
Email: [email protected]
Subject line: "Privacy Request — [your registered email]"
Acknowledgement within 5 business days. Full response within 30 calendar days of receipt. Complex requests may take longer — we will notify you.
Our live chat team is available 24/7 and can assist with general privacy questions. Complex data rights requests must be submitted in writing to the email above.
All response time commitments are measured in Bangladesh Standard Time (BST, UTC+6). Business days exclude Bangladeshi public holidays.
99gt reserves the right to update this Privacy Policy at any time. When material changes are made, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered players via email. Your continued use of the 99gt platform after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to remain informed of how your data is managed.
Our Privacy Commitments at a Glance
99gt never sells or rents your personal data to advertisers, data brokers, or any third party for commercial gain. Your information stays within the 99gt ecosystem.
We collect only what is genuinely necessary to operate our platform safely and fairly. No unnecessary profiling, no speculative data harvesting.
All personally identifiable data stored on our servers is encrypted at rest using industry-standard AES-256 encryption, ensuring your records remain protected from unauthorised access.
Access, rectify, export, or request deletion of your data at any time. We acknowledge every request within 5 business days and resolve within 30 calendar days.
99gt does not use third-party advertising cookies or retargeting pixels. We do not follow you across other websites after you leave 99gt.vip.
Our live support team is available around the clock to answer general privacy questions. Formal data rights requests are handled by our dedicated privacy team via email.
Your privacy is protected every step of the way. Browse our game library, check the FAQ for common questions, or log in to your account and start playing today.