Responsible Gaming
at 99gt
At 99gt, we believe gambling should always be enjoyable, controlled, and safe. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in charge of their play — at all times.
Our Commitment to Safe Play
99gt is Bangladesh's premier online casino and sports betting platform, and we take our responsibility to players extremely seriously. We recognise that while the vast majority of our players enjoy gambling as a form of entertainment — whether that is betting on BPL cricket matches, spinning the slots after Eid, or joining a live casino table — for a small number of individuals, gambling can become a harmful compulsion rather than a pastime.
Our responsible gaming programme exists to protect every player who uses 99gt. We have built a suite of practical tools directly into the platform so that players can set their own boundaries, take breaks, and access help when they need it. These tools are available to all registered players at all times, free of charge, and without any negative consequence to their account standing.
99gt's approach to responsible gaming is founded on three core principles: prevention (stopping problems before they start by equipping players with information and limits), intervention (identifying and reaching out to players who show signs of harmful gambling behaviour), and support (connecting players in difficulty with the right help, whether from our own team or external services). Each section of this page addresses one or more of these principles in detail.
We provide players with clear information, built-in limits, and reality-check reminders before problems can take hold.
Our system monitors for patterns consistent with problem gambling and proactively reaches out to players who may need support.
Our support team is trained to handle responsible gaming conversations with empathy, discretion, and zero judgment.
18+ Age Restriction
99gt operates an absolute minimum age policy of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the platform. This policy is enforced at multiple levels, from registration checks through to our mandatory Know Your Customer (KYC) verification process conducted before the first withdrawal is processed.
Age Verification at Registration: During sign-up, all new players are required to declare that they are 18 or older and to provide a valid date of birth. Our system cross-checks the declared age against the date of birth. Any discrepancy results in immediate account suspension pending manual review.
KYC Document Verification: Before any player can make their first withdrawal, they must submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their age and identity. Accounts that cannot pass KYC verification will not be permitted to withdraw funds and may be closed.
Advice for Parents and Guardians: If you share a device or household with a minor, we strongly recommend installing parental control and internet filtering software to prevent accidental or deliberate underage access to gambling sites. Popular tools include Net Nanny, Qustodio, and built-in device parental controls available on Android, iOS, and Windows platforms. If you believe a minor has accessed 99gt using your account or device, contact our support team immediately at [email protected].
Signs of Problem Gambling
Problem gambling is not always easy to recognise, especially in its early stages. It can affect anyone regardless of age, income, or background. Below are some of the most common warning signs that gambling may be becoming a problem. These apply both to your own behaviour and to behaviour you may have observed in someone close to you.
Continuing to gamble after losing money in order to try to win it back, often leading to larger and larger bets in a losing spiral.
Prioritising gambling over work, family obligations, studies, or social commitments. Missing important events to place bets or play games.
Gambling with money intended for rent, food, utilities, or other essential expenses. Borrowing money, selling possessions, or taking loans to fund gambling activity.
Feeling anxious, irritable, or restless when unable to gamble. Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions.
Hiding gambling activity from family members or friends, lying about the amount of time or money spent gambling, or creating false explanations for financial shortfalls.
Repeatedly attempting to cut down or stop gambling without success. Feeling compelled to gamble even when you want to stop or know you should not.
Self-Assessment
A brief self-assessment can help you reflect honestly on your gambling habits. The questions below are not a clinical diagnostic tool, but they are based on widely recognised responsible gaming frameworks used by leading player protection organisations. Read each question carefully and answer honestly — your responses are for your own reflection only.
Player Protection Tools
99gt provides a comprehensive set of responsible gaming tools that are available to every registered player. These tools are designed to give you direct, real-time control over your gambling behaviour. You can activate, adjust, or request any of these tools by contacting our support team at [email protected] or through the live chat available 24/7 on the platform. All requests are processed in Bangladesh Standard Time (UTC+6) and confirmed by email.
Set a maximum deposit amount over a daily, weekly, or monthly period in BDT. Once your limit is reached, no further deposits can be made until the period resets. Increasing a limit takes 7 days to take effect; reductions apply immediately.
Cap the amount you can lose over a set time period. When you reach your loss limit, your access to real-money games is paused automatically until the next period begins. Ideal for players who want a financial safety net.
Set a maximum session duration in minutes or hours. When your time limit is reached, you receive a notification and are automatically logged out. This tool helps prevent long, uninterrupted sessions that can reduce awareness of time and money spent.
Receive periodic on-screen pop-up notifications reminding you how long you have been playing and how much you have wagered during your current session. These prompts help you stay conscious of your activity in real time.
Take a short break of 24 hours, 48 hours, or up to 30 days. During a cool-off period, you cannot deposit or wager. Your account remains open and your balance is preserved. This option is reversible after the period expires.
Request a longer-term or permanent suspension of your account. Self-exclusion blocks all access to gambling on 99gt for a minimum of 6 months. This is a serious, semi-irreversible step designed for players who feel they need a firm boundary.
Deposit & Loss Limits
Setting financial limits is one of the most effective responsible gaming strategies available. By deciding in advance how much money you are willing to spend on gambling during any given period, you remove the risk of impulsive overspending in the heat of a losing streak or an exciting game session.
How Deposit Limits Work on 99gt:
- You can set a deposit limit denominated in BDT on a daily, weekly, or monthly basis.
- Once your chosen limit is reached, the deposit screen will be locked for the remainder of the period — no exceptions.
- Reducing your limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit applies right away.
- Increasing your limit is subject to a mandatory 7-day cooling-off period. This safeguard ensures that limit increases are considered decisions rather than impulsive reactions to a losing session.
- Deposit limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.
How Loss Limits Work on 99gt:
- A loss limit caps the net amount you can lose (deposits minus withdrawals) within a defined period.
- When your loss limit is reached, all real-money game access is suspended automatically until the limit period resets.
- Loss limits give you protection even if you have already deposited funds — they track your net position throughout the period.
- Like deposit limits, reductions apply immediately and increases require a 7-day waiting period.
To set or update your deposit or loss limits, contact 99gt support via live chat or email at [email protected]. Include your registered email address and the limit amount you wish to set. Our team will confirm the change by email within one business day (Bangladesh Standard Time).
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on 99gt. It is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem and who want a firm, enforced barrier between themselves and the platform for an extended period.
What self-exclusion means in practice:
- Your account is immediately suspended. You will not be able to log in, deposit, wager, or access any real-money games on 99gt.vip for the duration of your exclusion.
- Any remaining balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
- 99gt will suppress all marketing communications — emails, SMS, and push notifications — for the entire duration of your exclusion. You will not receive any promotional offers, bonus alerts, or game launch announcements.
- Self-exclusion periods are available for 6 months, 12 months, 3 years, or permanently. We recommend choosing a period that reflects the seriousness of your situation; permanent exclusion is available if you feel you need it.
- Self-exclusion cannot be reversed before the chosen period expires. This is intentional — it ensures the exclusion remains a genuine protective barrier and cannot be undone impulsively.
- After your exclusion period expires, your account will not be automatically reactivated. You must actively contact 99gt support and confirm your wish to resume playing. A mandatory 24-hour reflection period applies before reactivation.
To request self-exclusion, send an email to [email protected] from your registered email address with the subject line "Self-Exclusion Request". State your chosen exclusion period in the email body. Our responsible gaming team will confirm your exclusion within 24 hours and send a written confirmation to your email address. Self-exclusion requests can also be submitted via live chat — our team is available 24/7.
Support & Resources
If you feel that gambling is affecting your life or the life of someone close to you, reaching out for help is the right thing to do. 99gt's support team is available 24 hours a day, 7 days a week and is trained to handle responsible gaming conversations with empathy and complete confidentiality .
Beyond 99gt's internal support channels, there are a number of external organisations and resources that provide free, confidential help for people affected by problem gambling. While these organisations primarily operate internationally, their online resources, self-help tools, and counselling frameworks are accessible to players in Bangladesh.
Our dedicated responsible gaming team is available around the clock to discuss limit-setting, cool-off periods, self-exclusion, or any concerns you have about your gambling habits. All conversations are strictly confidential.
Access our live chat feature directly within the 99gt platform for immediate real-time assistance. Our agents can initiate a cool-off or account freeze within minutes of your request.
General Responsible Gaming Guidance:
- Gamblers Anonymous — A fellowship of individuals who share their experience to help each other recover from gambling problems. International chapters and online meeting schedules are accessible worldwide at gamblersanonymous.org.
- GamCare — A UK-based organisation providing information, advice, support, and free counselling for problem gamblers and their families. GamCare's online resources and self-help tools are available globally at gamcare.org.uk.
- BeGambleAware — Offers free and confidential support, a self-assessment test, and a 24/7 helpline. Resources are available at begambleaware.org.
- National Council on Problem Gambling (NCPG) — Provides a comprehensive set of educational resources and a helpline for players and families seeking guidance on problem gambling.
99gt is committed to working collaboratively with players, families, and the wider responsible gaming community to ensure that our platform remains a safe, enjoyable, and controlled environment for every adult player in Bangladesh. Our responsible gaming policy is reviewed and updated regularly to reflect current best practices in player protection.
All responsible gaming email requests sent to [email protected] are acknowledged within 24 hours and fully resolved within 3 business days (Bangladesh Standard Time).
All responsible gaming conversations and account actions are handled with the highest degree of privacy. Information is never shared with third parties for any commercial purpose.
Our responsible gaming framework is reviewed at least annually. Material changes are communicated to all registered players by email before taking effect. The current version was effective from 1 January 2026.
Enjoy cricket betting, slots, live casino, and Teen Patti — all within a safe, controlled environment. Set your limits, know your boundaries, and play for fun.